We have seen many businesses lately who have trouble with maintenance and updates of their software solutions. The scheme is always the same:
Modern businesses need to understand that technology and all related markets advance too rapidly to have a static solution in place. When building a software solution, you should keep in mind that it is not a warehouse that will serve you for the next 50 years, but rather a dynamic piece of your business strategy that should be able to adapt quickly to the new conditions. For instance, in mobile apps continuous updates is one of the keys to success.
This being said, it is a huge error to hire “suppliers” to develop something for you. A supplier wants to deliver as quickly as possible and to get paid, he is not directly interested in the success of your business.
It is by far better to either:
A. Hire your own staff for development or
B. Look for long-term partnerships with development companies
In the first case (A) you are facing important costs and risks. B, on the other hand, has several advantages.
When you look for development of software solutions (web, mobile, social, commerce,…), look for partners not suppliers.